This type of resume outlines professional qualifications of experienced applicants who can work in more than one field including customer service. Customer service functional resume details professional qualifications and education background in applicant related to fields they are willing to work in. Applicants list duties and achievements in areas they wish to work in instead of specific details.
This customer service functional resume can also be used to apply for customer service jobs, office coordinator jobs, public relations jobs, marketing jobs etc.
Sample Customer Service Functional Resume
Daman Talin
Raopura, Baroda, Gujarat
Tel: 91-265-6598742/ 4251639
Mob: 91-265-86754653
Career Objective:
I am an experienced customer service officer, marketer and business manager equipped with professional skills and knowledge to work in these three fields. I am an excellent communicator, team leader and seasoned problem solver looking to work in a reputable company. An opportunity to work with a reputable company will enable me utilize my experience and skills to realize maximum profitability as I have demonstrated in my previous stations of work.
Professional Experience:
2006- Presently: Naganalatha Couriers Ltd – Head Customer Service Department
Responsibilities
Supervising staff in customer service department
Conducting client interviews to assess customer satisfaction
Handle major customer complaints
Participating in recruiting, training and motivating employees
I have transformed the company into a customer friendly environment. This has earned me the prestigious company award of the Most Reformed department
2000- 2006: Retail Manager
Responsibilities
Setting sales targets and ensuring they are achieved
Motivating and supervising employees
Recommended and spearheaded opening of two retail branches
Preparing sale reports
Handling customer complaints forwarded by customer care department `
1994- 2000: Algebra Telecommunications – Sales Representative
Responsibilities
Established working relations with new calling card distributors that resulted
In increased sales
Handle client complaints related to products and services
Conducting research and advising marketing team on new products
Demanded by clients
Qualifications:
1996-2000 Diploma in Public Relations and Customer Care, St. Xavier Institute of Communications Mumbai, Maharashtra
1990-1994 Bachelor of Business Management, Marketing Major, Gujarat University.
1990-1991 Diploma in Computer Applications, Times School of Journalism, New Delhi
Hobbies:
Reading
Swimming
Traveling
Referees:
Available upon request