A customer service representative resume outlines the professional skills and knowledge possessed by applicants willing to work in this job. Experience and education background are also detailed in this type of resume. Customer service representative job involves attending to customers’ needs therefore excellent communication skills and etiquette are essential.
This customer service representative resume can also be used to apply for bank customer service jobs, customer service experience jobs, etc.
A sample customer representative resume
Sahira Nadiq
Calcutta
Tel: 91-265- 2451639
Mob: 91-265-86754440
Career Objective:
As an effective communicator and gifted leader, I am seeking a challenging position of customer service representative to be able use my skills for the benefit of the company. My ten years experience in this field combined with my education background that includes masters in Communication Studies will guarantee the company better services delivery.
Professional Experience:
2007- Presently: Communication Guru Ltd – Head Customer Service Department
Responsibilities
Providing information to the public
Addressing customer complaints
Reporting the departments progress to management board
Explain policies, regulations and rate structures.
Posting payments to the proper account.
Process adjustments, returning checks and refunds.
Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
2000- 2006: Communications College – Mass communication lecturer
Taught communication courses to diploma and undergraduate students
Advised the college Public Relations and Customer Care department on
Effective Public Relations strategies
Qualifications:
1998-2000 Masters in Communication studies, Times School of Journalism
1994-1998 Diploma in Public Relations and Customer Service, Times School of Journalism, New Delhi
1991-1992 Diploma in Computer Applications, proficiency in MS Word, Excel, Internet, Spreadsheet
Hobbies:
Reading
Swimming
Traveling
Referees:
Available upon request