Customer service representative resume

May 19, 2010

in Customer Service Resumes

A customer service representative resume outlines the professional skills and knowledge possessed by applicants willing to work in this job. Experience and education background are also detailed in this type of resume. Customer service representative job involves attending to customers’ needs therefore excellent communication skills and etiquette are essential.

This customer service representative resume can also be used to apply for bank customer service jobs, customer service experience jobs, etc.

A sample customer representative resume

Sahira Nadiq

Calcutta

Tel: 91-265- 2451639

Mob: 91-265-86754440

Career Objective:

As an effective communicator and gifted leader, I am seeking a challenging position of customer service representative to be able use my skills for the benefit of the company. My ten years experience in this field combined with my education background that includes masters in Communication Studies will guarantee the company better services delivery.

Professional Experience:

2007- Presently: Communication Guru Ltd – Head Customer Service Department

Responsibilities

Providing information to the public

Addressing customer complaints

Reporting the departments progress to management board

Explain policies, regulations and rate structures.

Posting payments to the proper account.

Process adjustments, returning checks and refunds.

Calculate, balance, and reconcile cash drawers, cash receipt     records, spreadsheets and other records.

2000- 2006:  Communications College – Mass communication lecturer

Taught communication courses to diploma and undergraduate students

Advised the college Public Relations and Customer Care department on

Effective Public Relations strategies

Qualifications:

1998-2000 Masters in Communication studies, Times School of Journalism

1994-1998 Diploma in Public Relations and Customer Service, Times School of Journalism, New Delhi

1991-1992 Diploma in Computer Applications, proficiency in MS Word, Excel, Internet, Spreadsheet

Hobbies:

Reading

Swimming

Traveling

Referees:

Available upon request

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