This type of resume acts as a guide to persons seeking to work as customer service officers in the insurance industry. The insurance industry offers competitive employment opportunities. A good customer service resume includes professional skills, work experiences and education background of the applicants. It may be used in other insurance areas such as customer care jobs, customer relations jobs, public relations jobs among many others. Below is a sample customer service resume;
Sample Insurance Customer Service Resume
Damani Usha
54/3, Tathawade, Pune
411 043
Maharashtra, India
Professional objective:
A focused and excellent communicator seeking work in a reputable and challenging insurance firm to utilize my skills and experience for the benefit of the firm
Work experience
2002 – 2008: Broadways Insurance Ltd- Customer Service Supervisor
Responsibilities
- Supervised twelve customer service representatives
- Handled and solved queries regarding systems and entry for new business, quotes, billing and endorsements on phone.
- Trained new employees in the customer service department on effective service delivery
- Participated in recruitment of employees in the department
- Advised the management on strategies and policies regarding customer service
2000 to 2002: Pioneer Insurance Agency – Customer Service Representative
Responsibilities
- Received and solved clients’ complaints
- Informed and advised clients on new products launched by the company
- Informed head of the customer service department on frequent complaints raised by clients for further action
- Established a good working relations with colleagues and clients
Education Background:
1996- 2000: Bachelors of Business Administration -Balaji Institute of Modern Management 1993- 1996: (BIMM) Diploma in Public Relations – Balaji Institute of Modern Management
Hobbies
Networking and socializing
Hiking
References
Can be provided upon request